FAQs

Frequently Asked Questions

Shipping:

Shipping destinations:

  • Anywhere in the Philippines Nationwide!

Shipping times:

  • For deliveries within Metro Manila it takes 1 – 3 business days.
  • For Provincial deliveries it takes 3 – 7 business days.

Payment Options:

  • CoD (Cash on Delivery) within Metro Manila
  • Gcash Payment
  • Remittance Center

Returns and Refunds:

Your 100% satisfaction is important for us. We offer a 15-days Return & Exchange Policy:

  • If a product gets damaged or was faulty upon a delivery – we offer 100% refund.
  • Timing: we have a 15-days Return & Exchange Policy, since the day item was received.
  • To be eligible for a return, goods must be unopened, unused, undamaged and accompanied by proof of purchase.
  • For returns, please email store@kafriends.com with the subject ‘Returns’ and include your order number, name and the reason for the return.
  • Seller will provide the customer with instructions where to send returned goods. Customers are strongly recommended to get proof of postage when returning goods to avoid “lost packages” situations.
  • Please note that customers are responsible for shipping costs of returned items.
  • When returned item is received and inspected, customer receives a confirmation email, notifying about the status of the refund.
  • If the refund is approved, then it will be processed and a credit will automatically be applied to customer’s original payment method shortly after.

Orders placement:

Simply add as many items as you wish to your shopping cart while browsing our store. Once you want to proceed with the order – do so by going to the cart and clicking “checkout”. Follow the instructions by providing us with delivery information and select payment method the for goods – we will ship your package within 3 – 7 business days. Our support team is always happy to guide you at any step!